We have received series of complaint that our portal automatically reduces their contacts when sending SMS. What most of the complainants do not know is that the system is programmed to automatically remove duplicate phone numbers on sight before proceeding to the SMS Summary Page. Hence, they see fewer numbers than expected here and start to think that it was in an error. Here are steps to take to confirm this.
- Open your Excel Formatted Contacts
- Select the affected contacts
- Click the small arrow under the Conditional Formatting
- Point your cursor to Highlighted Cells Rules and select the Duplicate Value
You will see all the duplicated Numbers in red.